Omnistar Live
Omnistar Live is a comprehensive
Customer Relationship Management solution that provides help desk
trouble ticket tracking and more. Help desk tickets can be submitted
via email or directly through a customizable support request form.
Responses to help desk tickets can even be directly added to a
searchable knowledgbase. In addition to providing help desk
management Omnistar Live also includes a Live Online Chat component
that will allow your sales a support representatives to chat
directly with all your web site visitors in real time.
Price: $24.95/$99.95 Version: 2.2 Platform(s): n/a Updated: Tue Aug
3 2004, PHP
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eSupport
eSupport is a robust and flexible
support solution. Features a stable email> helpdesk routine,
complete department handling, unlimited staff members with ability
to set specific permissions, complete ticket management, FAQ
management, SMS forwarding, Personalization (Seperate Calendar and
Addressbook for staff), A comprehensive web based interface for
customers, Your customers can create tickets via either web based
interface or through email, private messaging between staff members,
ticket grouping based on priorities and status, predefined replies
ability, template based, ticket locking to prevent duplicate
replies, backup system, IP+Email banning, ticket notes, ticket
flagging, ability to specify custom fields, printable version, multi
language support, popup predefined replies and a professional
interface, ability to reply directly via email client, ability to
track emails, email actions, flood protection.
Price: $14.95/$99/$199/$349 Version: 2.1.2 Platform(s): Unix, Win
NT, Linux, FreeBSD Updated: Tue Jun 1 2004, PHP
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phpSupport!
phpSupport was designed for a
simple but easy install. This system will allow users to submit
trouble tickets via a web form, and a email gateway. phpSupport
gives you the option to email the creator of a trouble ticket when
updating or closing out a trouble ticket.
Price: Free Version: 5.0 Platform(s): Unix, Linux Updated: Fri Mar 5
2004, PHP
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PHP Support Tickets
Triangle Solutions Ltd has
developed an application which allows you to offer your web site
users a way to request Support Tickets. Through the admin side of
the application you can set up user accounts. These Users may then
log into the Client side and write any amount of requests to the
system. On submitting a request the request is emailed to the
Administrator's email specified within the Config file. Attachments
can be uploaded to an individual post. This may well be a screenshot
or document explaining things a little more. Message thread is
maintained within the emails sent back and forth. Self User
Registration added, this is switchable within the configuration file
of the application
Price: Freeware Version: 1.8c Platform(s): Unix, Window
95/98/NT/2000 Updated: Tue Aug 24 2004, PHP
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ExoPHPDesk
ExoPHPDesk is a HelpDesk for
Internet companies that require communicating with their customers.
Includes Admin Area, Staff Area, Member Area. With a fast,easy
template and Live chat system, it is the superior one.
Add/Edit/Delete/Email Admins,Staff,Members.
Create/Edit/Delete/Close/Open Tickets. Send/View/Delete/Reply
Private Messages. Add/Edit/Delete F.A.Q. in Integreted Knowledge
Base. Fetch Mail through any Mail server and convert to tickets.
Ability to search tickets. ADD/EDit/Delete staff notes viewable by
staff/admins. IP Lookup feature to check the server status of
specific ports. Mail Piping, Unlimited Saved Responses,
TroubleShooters. New version contains mySQL Toolbox with mySQL
backup. And Much Much More. Easy Web-Based Installation.
Price: GPL Version: 1.2 Platform(s): Linux, Windows Updated: Thu Aug
5 2004, PHP
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innovateHelpDesk
InnovateHelpDesk is a full
featured support desk feature. Many unique key features are making
InnovateHelpDesk different from other support desk softwares.
InnovateHelpDesk can assign tickets to operators with advanced load
balancing, can track the status of tickets and send information
emails to people according to your rules, personalized emails both
in html and plain, ticket creating from emails, supports
attachments, highly customizable, easy installation, free upgrade
and support, advanced custom unlimited fields and customizable
autoresponders, and much more. InnovateHelpDesk is a full featured
support desk software with the lowest price and %100 re-brandable
structure. For more details and online demo, please visit our
website.
Price: $129.00 Version: v2.5.5 Platform(s): Windows NT/2000/XP,
Linux/Unix, all platforms Updated: Wed Jul 7 2004, PHP
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DeskPRO
DeskPRO is an advanced web/email
support system. Features email processing, attachments, custom
fields, multi lingual, calendar, tasks, instant replies, custom
reporting, visible source, pms, over 60 settings, tech permissions,
payment functions, advanced FAQ, saved search queries, escalations
and much much more.
Price: $795 Version: 2.0.0 Platform(s): Unix, Win NT, Linux, FreeBSD
Updated: Wed Aug 27 2003, PHP
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osTicket STS
osTicket can manage emails from an
perl gateway via aliases, pop3 with crontab login, or manual pop3
login when admin is accessed. Users will received an autoresponce
when they send emails or see ticket created info if using web-based
form mail. They can also view ticket status online using their
email/ticket# to login. Alot of built in security features and more.
Price: Freeware, GPL Version: 1.2 Stable Platform(s): All Updated:
Wed Aug 6 2003, PHP
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e11 Customer Relationship Management Solutions!
e11 is a powerful, affordable &
customizable CRM solution that includes Knowledge management
solution, helpdesk, trouble ticket, routing, lead tracking,
campaign, email response and queue management. Features: Unlimited
no. of reps and customer queries, Internal Mail/Ticket management,
Built-in Sales and Service modules, Address book, Mass mailing,
Autoresponder, Exhaustive Reporting, Escalation, Task Reassignment,
Routing Engine for allocating right requests/mails/tickets to right
CSR/rep/employee, for online demo - http://www.e11online.com/crm/demo.html
Price: $4,500 Version: 3.5.8 Platform(s): n/a Updated: Tue Oct 8
2002, PHP
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Absolute Live Support
Absolute Live Support is a
Complete eCRM Live customer support Help Desk system. Increase your
sales by providing live customer support on your site. This is not a
hosted application, Absolute Live Support runs under your own domain
on your own site. Developed using 100% pure ASP code, there are No
DLLs to install, It supports Access and SQL Server
databases,unlimited users and departments (get your whole staff to
work with the system), visitor tracking and proactive chat (invite
to chat), canned commands, detailed stats and much more (Also
available in ASP.NET).
Price: $149 Version: 2.0 Platform(s): Window, IIS 5.0+, ASP 3.0
Updated: Wed May 5 2004
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